Orders are packed and shipped Monday – Friday only. Most orders are processed and shipped within 1-3 business days across Nigeria.

For international shipping please allow 7-21 business days.

Note: Order placed on weekend and holidays are processed on the next business day.

If we are unable to process your order due to inaccurate shipping address or payment information your order processing may be delayed an additional 3 business days.

To ensure that we offer our customers a safe and easy transaction platform, we’ve chosen gateways that suit our customers from all over the world. They include;
• MasterCard
• VISA Naira Card
• Verve Card
• Direct Bank Transfer

If for any reason, you are displeased with your order and wish to make a return, below is our policy that covers just that. We currently do not offer refunds but with time, this policy will be modified to suit the interest of our esteemed customers.

• In an event the package sent to you is not the same as that which you ordered, please notify our customer care service. You will be required to take photographic proof of your delivered goods and a return case will be opened on your behalf. In this instance an exchange will be made available.
• In an event where the quality of the product you received is not what it is meant to be, please notify our customer care service. You will be required to take photographic proof of the hairs condition and if need be, a return case will be opened on your behalf. In this instance an exchange will be made available.
• Our returns policy only takes effect on cases reported within one month of purchase, after this time, returns will not be made

1. We will not be held responsible for late delivery of products due to:
Adverse weather conditions
Incomplete or incorrect delivery addresses
Any other causes beyond our reasonable control
2. Same day delivery would require call confirmation to find out availability of courier.